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At You & Soul, every order is lovingly handmade and carefully packed. We appreciate your support of our small Australian business and strive to ensure your order arrives safely and as quickly as possible.

 

Postage & Handling

All orders are shipped via Australia Post.​​

Standard Shipping: 2-8 business days

Express Shipping: 1-3 business days 

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Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email with your tracking details (for tracked and express shipping). If you have any questions about your order, please contact us via our Contact Page and include your order number. We'll be happy to assist.

 

Order Changes & Cancellations

We aim to dispatch orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing it. Once your order has been packed and dispatched, we're unfortunately unable to make changes or cancellations.

 

Incorrect orders

If you've received the wrong item, we sincerely apologise. Please contact us within 7 days of receiving your order, quoting your order number and, where possible, including a photo of the items received. We'll arrange for the correct products to be sent to you as quickly as possible at no additional cost. 

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Returns and Refunds

We hope you love every You & Soul product. Due to the nature of our handmade products, we are unable to accept returns or exchanges for change of mind, hygiene reasons or if products have been opened or used. This policy does not affect your rights under the Australian Consumer Law. 

 

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you've received the incorrect product, please contact us within 7 days of receiving your order.

Please include your order number, a description of the issue, clear photos showing the product and packaging (where applicable).

Once assessed, we'll happily provide either a replacement product, refund, or another suitable resolution in accordance with Australian Consumer Law. Refunds will be processed back to your original payment method.  

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Skin Sensitivities 

Our products are handcrafted using carefully selected natural ingredients. As every person's skin is unique, we recommend performing a patch test before full use. Some of our products may contain nut oils or other nut-derived ingredients, or may be made in an environment where nut ingredients are handled. If you have a known allergy to nuts or any listed ingredient, please read the ingredient list carefully, and consult your healthcare professional if you are unsure whether a product is suitable for you.

If you experience any irritation or an unexpected reaction, discontinue use immediately. 

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Need Help?

If you have any questions about shipping, returns or your order, we'd love to hear from you. Simply get in touch via our Contact Page and we'll respond as soon as possible.