PRIVACY POLICY

Effective Date: 10 July 2026

At You & Soul, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

What Information We Collect
When you place an order, contact us or subscribe to our emails, we may collect personal information including:

Your name
Email address
Phone number
Billing and delivery address
Order history
Payment information (processed securely by our payment providers)
Any information you choose to provide when contacting us

We may also automatically collect certain information when you visit our website, including:

Your IP address
Browser type
Devices information
Pages visited
Time spent on our website
General website usage information through cookies and analytics tools.

How We Use Your Information
We collect your information so we can:

Process and deliver your orders
Provide customer support
Respond to enquiries
Send order confirmations and shipping updates
Improve our products and website
Send marketing emails if you have subscribed to receive them
Meet our legal obligations

You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link included in every email.

Payments
Payments made through our website are securely processed by trusted third-party payment providers including Square and Afterpay.

You & Soul does not store your full payment or credit card details. Please refer to the privacy policies of these providers for information about how they handle your personal information.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us to:

Remember your preferences
Improve website performance
Measure website trafic
Understand which products and pages are most popular

We also use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on the site, and general device information. This information does not personally identify you. Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

Email Marketing
If you choose to subscribe to our mailing list, we may occasionally send you updates about our new products, promotions, special offers or news. Our email marketing is managed through Wix Email Marketing. You can unsubscribe at any time using the link provided in every marketing email.

Sharing Your Information
We respect your privacy and will never sell or rent your personal information.

We only share your information where necessary to operate our business, including the service providers as below:

Wix (our website platform)
Square
Afterpay
Australia Post
Google Analytics
Wix Email Marketing

These providers only receive the information necessary to perform their services and are responsible for protecting your information under their own privacy policies.

Keeping Your Information Secure
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While we work hard to protect your information, no method of transmitting information over the internet or storing electronic data is completely secure. For this reason, we cannot guarantee absolute security.

Accessing or Updating Your Information

If you would like to access, correct or update the personal information we hold about you, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Third-Party Websites
Our website may contain links to other websites. Once you leave our website, we are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our website is intended for general audiences and is not directed towards children under the age of 15. We do not knowingly collect personal information from children.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. Any updates will be published on this page and will take effect immediately upon posting.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us